The biggest problem while buying things online is that you have no guarantee of a product’s quality. Reviews are not always reliable and all the research can’t assure you of a product’s quality.
Whether a customer is paying by credit/debit card, netbanking, or one of the several digital wallets that exist today, the failure of digital payments always looms overhead while making online transactions. A faltering internet connection or a technical glitch often results in the payable amount being debited from a customer’s account without being credited to the selling party.
How many times has it happened that you’ve spotted a great deal on a product and when you’re one click away from purchasing it you noticed an additional shipping charge. This is commonplace on all e-commerce sites when your order amount isn’t high enough to qualify for free shipping.
Unclear return and guarantee policies
Since you have no idea of product’s quality until you hold it in your hands, returning things bought online is quite common. Unless you’re buying from one of the established e-commerce companies, it’s important to go through the return policy while making a purchase. But most sites have vague return policies that can leave you with a low-quality product and no way to return it. The same applies for guarantees, as most sites don’t clearly mention what the policy is for a product and then refuse to carry out replacements if you receive a damaged product.
Cyber security, or more precisely the lack of it, is a major problem on the internet today. E-commerce sites record important customer data like name, phone number, address, and bank details. If these sites don’t implement stringent cyber security measures, your data is at risk of falling into the wrong hands who can then wreak havoc on your bank account.