The biggest problem while buying things
online is that you have no guarantee of a product’s quality. Reviews are
not always reliable and all the research can’t assure you of a
Whether a customer is paying by
credit/debit card, netbanking, or one of the several digital wallets
that exist today, the failure of digital payments always looms overhead
while making online transactions. A faltering internet connection or a
technical glitch often results in the payable amount being debited from a
customer’s account without being credited to the selling party.
How many times has it happened that you’ve
spotted a great deal on a product and when you’re one click away from
purchasing it you noticed an additional shipping charge. This is
commonplace on all e-commerce sites when your order amount isn’t high
enough to qualify for free shipping.
Unclear return and guarantee policies
Since you have no idea of product’s quality
until you hold it in your hands, returning things bought online is
quite common. Unless you’re buying from one of the established
e-commerce companies, it’s important to go through the return policy
while making a purchase. But most sites have vague return policies that
can leave you with a low-quality product and no way to return it. The
same applies for guarantees, as most sites don’t clearly mention what
the policy is for a product and then refuse to carry out replacements if
you receive a damaged product.
Cyber security, or more precisely the lack
of it, is a major problem on the internet today. E-commerce sites record
important customer data like name, phone number, address, and bank
details. If these sites don’t implement stringent cyber security
measures, your data is at risk of falling into the wrong hands who can
then wreak havoc on your bank account.